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Received Digital Blog

Read articles written by our team of inbound mail experts.

People assembling mail center excellence puzzle
Education

Mail Center Excellence, Part 3: Strategies for Operational Excellence

In Part 3 of our Mail Center Excellence series, we explore the how—the practical strategies, tools, and mindsets that enable mail centers to operate with excellence. Learn how modern mail centers can operate with agility, elevate the recipient experience, and achieve scalable, sustainable excellence.
  • 7 min read
Pacific University campus
Case Study

From Manual to Modern: Pacific University Modernizes its Campus Mailroom

After recognizing the inefficiencies of a manual package tracking system, Pacific University’s mailroom—led by Nicolaus Gray—modernized with Received Digital. The solution eliminated handwritten papers, boosted efficiency, and provided digital notifications and proof of pickup, transforming campus mailroom operations with greater accountability.
  • 6 min read
Automation features coming to Received Digital
Product

Groundbreaking Automation Coming to Received Digital Unveiled at NPF 2025

As we gear up for NPF 2025, we're excited to reveal some details about new automation features coming to Received Digital. Learn about updates coming to the core imaging process for more efficiency, and get a first look at a fully automated, high-speed capture method leveraging mail equipment.
  • 4 min read
Mailroom leader explaining value-driven metrics
Education

Mail Center Excellence, Part 2: Leveraging Value-Driven Metrics

Mail centers are more than cost centers—they’re strategic assets. In the second part of our Mail Center Excellence series, we explore how mail center leaders can correct the traditional narrative by focusing on value-driven metrics that highlight accuracy, efficiency, compliance, and customer satisfaction.
  • 6 min read
Ferrum College Campus
Case Study

Small Campus, Big Solution: Ferrum College Upgrades to Received Digital

Ferrum College, a small campus located in rural Virginia, recently upgraded its mailroom operations by switching to Received Digital. By replacing outdated manual processes with an intuitive, image-based system, the risk of human error has been reduced, inefficiencies have been eliminated, and the student experience has been improved. Read the full story here.
  • 4 min read
Critical mailroom operations
Education

Mail Center Excellence, Part 1: The Critical Role of Mail Centers

The mail center is more than just a place where mail and packages are distributed; it is an organization's essential communication hub, ensuring the seamless flow of critical documents and valuable parcels. Inefficiencies can disrupt operations, impact reputation, and incur costs.
  • 3 min read
Freed-Hardeman University Mailroom
Case Study

Freed-Hardeman University Elevates Mailroom Efficiency with Received Digital

Discover how Brittney Wood, mailroom manager at Freed-Hardeman University, elevated the efficiency of her operations using Received Digital. With its image-based tracking and notifications, Brittney has greatly improved communication with recipients while modernizing her workflow for inbound mail and packages.
  • 5 min read
Mailroom operator tracking all inbound items
Education

Why 2025 Is the Year to Start Tracking 100% of Inbound Items

Make 2025 the year your mailroom operates smarter. While packages tend to receive most of the attention when it comes to tracking, letter mail often gets left in the dust. Learn how tracking every inbound item—packages and letter mail alike—boosts accountability, efficiency, and recipient satisfaction.
  • 6 min read
Received Digital Success Stories in 2024
Product

Top 5 Received Digital Success Stories of 2024

We’re celebrating the incredible success stories of Received Digital customers in 2024. Read highlights from case studies of customers like Hendrix College, Southern Wesleyan University, East Tennessee State University, and more as they transformed their mailroom operations with Received Digital.
  • 5 min read
Received Digital Features in 2024
Product

Top 5 Features Added to Received Digital in 2024

Received Digital experienced so many exciting updates this past year, so we've summarized the top 5 features added to the application in 2024. From enhanced tracking capabilities to powerful notification improvements, catch up on the biggest improvements you might have missed.
  • 6 min read
Hendrix College campus
Case Study

Features for an Efficient Mailroom: Hendrix College Adopts Received Digital

Brittany Hill and her team at Hendrix College recently upgraded their inbound mail and package tracking process with the adoption of Received Digital. The mailroom now benefits from a more reliable tracking system, automated recipient identification, and a secure, touchless pickup process using QR codes.
  • 4 min read
Mailroom employees experiencing modern transformation
Education

Mailroom Metamorphosis: From Cost Center to Value Creator

Organizations that wish to remain relevant in today’s competitive landscape require innovation, even in the mailroom. This article explores how modern solutions and processes are driving efficiency, improving accountability, and reducing costs for mail centers.
  • 6 min read
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