Frequently Asked Questions

If you’ve forgotten your password or don’t remember setting one in the first place, you can reset your password to regain access to your account. To do so …

1. Go to the login page.
2. Click on the forgot password link.
3. Enter the email address associated with your account. You’ll receive an email with a link to reset your password. If you don’t receive the email within a few minutes, check your spam folder.
4. Click on the link in the email and enter a new password.
5. Log in with your new password.

If you enter an incorrect password five times in a row, you will be temporarily locked out of your account. Additional unsuccessful login attempts after that will increase the time that you’re locked out. To be able to log in, wait for the duration of time specified and then enter the correct password, or reset your password using the link on the page.